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The puff pastry is not a dry product, which means it must be stored under specific conditions to stay fresh and avoid any health risks. To ensure food safety and the quality of our products, we have chosen not to include puff pastry in our boxes. This also allows you to select the best pastry according to your preferences or even make your own for a more personal touch!

Our product is made in Portugal 🇵🇹, where the Pastéis de Belém were born in the 19th century.

We can be reached by email at
contact@ossegredosdebelem.com

Pastéis de Belém can be enjoyed cold or warm. At OsSegredosdeBelem.com, we love them warm and sprinkled with a bit of powdered sugar. Enthusiasts can also add a touch of cinnamon before tasting.

You can store them loosely in a closed container with a lid, adding a few tablespoons of rice to prevent the colors from mixing.

They can be frozen and then reheated in the oven to restore the crispiness of the pastry.

It is recommended to use tin-plated or stainless steel molds for making pastéis de nata. They are very durable and designed for intensive use.

DEFROSTING TIP: Let the Pastéis de Belém thaw in the refrigerator for about 4 hours. Do not refreeze after defrosting. 🚨

PREPARATION METHOD: Place the frozen pastéis de nata on a rack and bake at 200°C in the middle of the oven for about 10 minutes.

For our payments, we use the "Shopify Payment" platform, which operates with "Stripe" technology— a tool used by major companies such as Amazon, Booking, Google, Mercedes, Crédit Agricole, etc.

Our kit includes everything you need to make authentic Pastéis de Belém:

• 1 sachet of cream preparation (100g): A perfect blend for a smooth and rich custard.
• 10 stainless steel molds: Reusable and ideal for achieving the traditional shape.
• 1 sachet of sugar (3g): For a sweet and glossy finishing touch.
• 1 sachet of cinnamon (3g): A pinch of cinnamon to enhance your pastéis with a spicy note.

We are aware of concerns related to food allergies. Please contact us by email at contact@ossegredosdebelem.com to discuss your specific needs.

Yes, for those who wish to receive their pastéis faster, we offer an express delivery option that guarantees delivery within 1 to 2 business days.

To cancel or modify your order, please contact us within 24 hours of your purchase via our email. Please note that orders that have already been shipped cannot be canceled or modified.

Yes, our pastéis are vegetarian. They do not contain meat or gelatin. However, they do contain eggs and dairy products.

Yes, we offer discounted rates for bulk orders. For more information, please contact us directly by email.

We do not offer public visits to our production site to ensure the quality and food safety of our products. However, we regularly share photos and videos of our manufacturing process on our website and social media.

The shelf life of Pastéis de Belém is generally up to 2 days when stored at room temperature in an airtight container. For longer storage, they can be refrigerated for up to 5 days or frozen for up to 1 month. To enjoy them at their best, reheat them in the oven before serving.

Due to strict hygiene and safety standards, especially in response to COVID-19, we cannot accept returns of food products that are no longer in their original, unopened packaging. If the box has been opened, we are unable to accept the return to ensure the safety of all our customers. This measure is essential to prevent the spread of viruses and to guarantee that all our products remain safe and of the highest quality.

If the delivered product is damaged or does not match your order, please contact us immediately at contact@ossegredosdebelem.com with photos of the packaging and the product. We are committed to resolving the issue quickly, either by providing a replacement or a refund, depending on your preference.