Question 1

What are your delivery times?

Accepted Answer

Our delivery times are 48H to 72H on working days.

Question 2

Do you offer express delivery options?

Accepted Answer

Yes, for those who wish to receive their pastéis faster, we offer an express delivery option that guarantees delivery in 1 to 2 business days.

Question 3

How can I cancel or change my order?

Accepted Answer

To cancel or change your order, please contact us within 24 hours of your purchase via our email. Please note that orders that have already been shipped cannot be cancelled or changed.

Question 4

Can I return a product after receiving it?

Accepted Answer

Due to strict hygiene and safety standards, particularly in response to COVID-19, we are unable to accept returns of food products that are no longer in their original unopened packaging. If the box has been opened, we are unable to accept the return to ensure the safety of all our customers. This measure is essential to prevent the spread of viruses and ensure that all our products remain safe and of the highest quality.

Question 5

Comment se mange les Pasteis de Belém ?

Accepted Answer

Les pastéis de Belém peuvent se déguster froids ou tièdes. Chez OsSegredosdeBelem.com, nous les aimons tièdes et saupoudrés d'un peu de sucre glace. Les amateurs peuvent aussi les saupoudrer d'un peu de cannelle avant la dégustation.

Question 6

Comment se conserve les pasteis de Belém ?

Accepted Answer

Vous pouvez les conserveren vrac, dans une boîte fermée par un couvercle, en y ajoutant quelques cuillères à soupe de riz: vous éviterez que les couleurs ne se mélangent entre elles.

Question 7

Est ce qu'on peut congeler les pastéis de Belém ?

Accepted Answer

on peut les congeler puis les réchauffer au four pour redonner du croustillant à la pâte.

Question 8

What if I receive a damaged or incorrect product?

Accepted Answer

If the delivered product is damaged or does not match what you ordered, please contact us immediately at contact@ossegredosdebelem.com with photos of the packaging and the product. We promise to resolve the problem quickly, either by replacement or refund, whichever you prefer.

Question 9

How can we contact you?

Accepted Answer

We can be reached by email at contact@ossegredosdebelem.com

Frequently Asked Questions